Transcool Leisure Ltd offer a 14 day return policy. All returns must be in their original condition and in their original packaging. A copy of your purchase receipt / invoice must be enclosed along with a description of the reason for return. Once the unit has been received by ourselves we will inspect the unit and accessories if satisfactory a full refund will be offered less any postage charges. Refunds will be processed 3-5 working days after inspection has taken place.