Transcool Leisure Ltd offer a 14 day return policy. All returns must be in their original condition and in their original packaging. A copy of your purchase receipt / invoice must be enclosed along with a description of the reason for return. Once the unit has been received by ourselves we will inspect it and the accessories and as long as it is in as new condition a full refund will be offered less any postage charges. Refunds will be processed 3-5 working days after inspection has taken place.